FREQUENTLY ASKED QUESTIONS

  GENERAL QUESTIONS:

 · How do I order?

Simply contact us at 1-888-775-0066 to speak with one of our friendly sales associates. When placing an order we ask that you please have the item number handy along with any other information we can use to identify the piece you are interested in.

Once we have the item information we will then need your address and phone number so we can call you back with an accurate shipping quote.

We accept the following forms of payment.

• Visa
• Mastercard
• American Express
• Personal Check & Money Orders (please allow time for personal checks to clear)
• Sorry no COD's

5% sales tax will be charged to items shipped or delivered within Maine.

  · Do you ship?

Yes, We do ship, within the continental USA. Please call us ahead of time to receive a shipping quote if you are interested in a particular item. Our sales associates can get you a quote within 24 hours.

  · Do you deliver?

Yes, we do deliver. We will deliver primarily to the New England Area and can hire someone to deliver up and down the east coast. Delivery is most often cheaper than shipping and if we can deliver a piece instead of shipping it we will.

  · Do you ship outside of the continental US?

Yes, we have had excellent experiencing shipping smaller items internationally using UPS, FedEx, and DHL International Services. Please call us for more details and we can get you a quote within 24 hours.

  · What is your return policy?

We will gladly accept returned merchandise for store credit, if presented with a receipt, dated within 30 days of purchase.

  ABOUT THE FURNITURE:         (Click to go back to the top)

  · Is your furniture antique or reproduction?

We actually carry a combination of different types of furniture. Including but not limited to antique, refurbished, reproduction, and contemporary pieces. If you want more information regarding a particular piece please feel free to ask.

  · Is your furniture made of rainforest woods?

No, our furniture is not made with rainforest wood. Most of our furniture is made with wood that does better in dryer climates such as teak and sisham, which is grown on plantations. The plantations were started by the Dutch in the early 1800's and have since been regulated by the native governments.

  · What is teak?

Teak or Tectona Grandis is a member of the verbena family and native to India and the Malay Archipelago and it is cultivated in Indonesia. Because of its strength and durability teak is used throughout the world in ship building. The teak tree, a deciduous wood, can reach heights of more than 30 meters. Teak grows very quickly and trees are cut after 50 - 60 years. Teak does outstanding outdoors as well as indoors. Teak is a very dense coarse grained hardwood and is very resistant to differing weathers. The oily nature of teak allows the wood to be highly resistant to insects and mold. Teak will not rot and rarely cracks.

  · What is sisham?

Sisham or Dalbergia Sissoo is a member of the rosewood genus, and sisham is often called sissoo, sissu or Indian rosewood. Sisham is also a deciduous tree and is native to India, Pakistan, and Nepal. Because of the strength and durability sisham is used in shipbuilding and creating railroad ties. The sisham tree can reach heights up to 25 meters. Sisham is on a 10-15 year rotation because of its high demand also as a fuel wood. Sisham is a dense dry hardwood that grows naturally in the deserts of India. Sisham is highly resistant to splitting or cracking and does very well in extreme climate changes.

  MAINTENANCE:         (Click to go back to the top)

  · How do I care for my teak garden furniture?

Our teak garden furniture starts already oiled. In its oiled state teak is a beautiful caramel color almost iridescent depending on how the sun hits it. If you wish to maintain the teak with this caramel color then you will need to oil it approximately once a month or more or less depending on how much exposure to the elements its gets.

In order to oil the furniture you will first need to wash it with a mild soap and water bath. Once the furniture has dried you may then oil the furniture. To oil the furniture simply apply a liberal amount of teak oil to a clean dry rag and wipe down any exposed areas of the furniture. When finished use a dry rag to remove any excess oil, adding oil will not extend the life of the furniture in any way it will only help it to keep its natural color. If you would rather your furniture turn a silver-grey color then you need do nothing to maintain it.

  · How do I care for my Chinese furniture?

Caring for Chinese furniture is quite simple. To clean off dust from furniture simply use a clean dry rag. Do not use any household furniture cleaners such as pledge as that may cause the lacquer finish to break down. If there is a finger print or smudge you cannot get rid of then apply a slight amount of denatured alcohol to a clean rag and wipe down. Then quickly dry with another rag. If you use too much alcohol you could cause the lacquer to breakdown

  · My teak garden furniture is turning grey is there a way I can bring back its original     color?

Yes, you can bring back the original color of your teak garden furniture. To bring back the color of the furniture first you will need to sand it lightly with a fine grit sand paper. After the furniture is sanded wash the piece down using a mild soap and water. Once it has dried you may then apply a coat of teak oil with a clean dry rag. The piece may need a few coats of oil before it is back to its original luster but one coat is usually adequate.

  · What if my furniture cracks?

Furniture can crack for any number of reasons. Sometimes it is because of the extreme climate changes it goes through to get here and the wood is just settling. Often times it is because it is too dry where the piece resides. A number of precautions can be taken to prevent this. For example if necessary you could have a humidifier in the same location as the piece of furniture. This will keep the air moist enough to prevent any cracking. If a humidifier would not suit your atmosphere then if possible place a small water fountain on top of or by the piece and hopefully the evaporated water from the fountain should be enough to keep the piece at an adequate humidity to prevent cracking. Lastly you could place a bowl of water inside the piece, so as to allow the piece to absorb any moisture from the bowl. Cracking is typically a natural part of the furniture's aging. If splitting occurs it will just add more character and uniqueness to the piece.